I would say this is the best customer experience that I can remember. Lew is incredibly nice, and helpful. He sent progress pictures of the shelf, and was more than willing to make a alteration I requested. The shelf is exactly what I wanted, and looks better in person. Assembly was super straight forward. I look forward to finishing setting it up, but I wanted to get a review over for this great experience as soon as I had it hung. Thanks again Lew!